Leading Clinical Outcomes Management System (COMS)

COMS Interactive (Clinical Outcomes Management Systems) is a Cleveland-based healthcare IT company that provides evidence-based clinical decision support for long-term and post-acute care. It is described as “the clinical care and quality improvement leader in the senior care market” ( pointclickcare.com). COMS’s flagship platform (often called DaylightIQ) offers standardized care protocols and condition-monitoring tools to help nursing teams deliver consistent, outcomes-driven care. The company’s materials emphasize that it has built a library of 58 disease-specific, evidence-based care guides over “20 years of research” ( www.businesswire.com), covering conditions like heart failure, infections, diabetes, dementia and others. These protocols are delivered via a cloud-based SaaS platform that continuously analyzes patient data (vitals, lab results, assessments, etc.) and highlights changes in real time, so clinicians can intervene at the earliest sign of trouble ( www.longtermcareprovider.com) ( www.businesswire.com).

• Evidence-based Clinical Protocols: COMS’s DaylightIQ platform includes a comprehensive care library. The company states it has “58 disease-specific, evidence-based Care Guides” built with over 20 years of research ( www.businesswire.com). Each guide defines standard assessments, clinical priorities, and intervention steps for a specific condition. By following these templates, nursing staff apply proven best practices consistently across their patient population.
• Real-time Alerts & Monitoring: The system continuously ingests admission data (re-admissions history, vital signs, lab values, etc.) and uses the care protocols to score a patient’s risk status. When a new clinical issue arises, COMS surface alerts to the care team. For example, one announcement notes that with COMS “a new onset condition is clearly and simply visible… result [ing] in the clinical team interceding before the Emergency Department visit” ( www.longtermcareprovider.com). Early detection in this way aims to prevent avoidable emergencies – experts estimate up to 40% of nursing home readmissions are preventable, and the system’s updates can have major impact on reducing those events ( www.longtermcareprovider.com).
• Interactive Dashboards: COMS provides nurses and managers with intuitive graphical dashboards and trend charts. These display each resident’s health status and recent trajectory at a glance. An update release explained that supervisors see “big-picture trends in resident health, allowing for earlier detection of changes in condition and responsive treatment” ( www.longtermcareprovider.com). In practice, this means staff can spot gradual declines (e.g. increasing fall risk or worsening vitals) and escalate care before a crisis.
• EHR Integration (PointClickCare, MatrixCare, etc.): The platform can work standalone or embed directly in electronic health records. COMS has been integrated into major post-acute EHR systems so that its protocols and alerts appear in clinicians’ normal workflow. For example, since 2012 COMS content has been available inside MatrixCare’s SNF EHR ( www.rdworldonline.com). In recent years COMS partnered closely with PointClickCare to put its assessments and care guides into that system ( pointclickcare.com) ( pointclickcare.com). (COMS notes it can operate “with or without your EMR” ( pointclickcare.com).) As a result, the DaylightIQ modules are “utilized by market-leading skilled nursing facilities nationwide” ( www.rdworldonline.com), meaning COMS protocols are literally used at the point-of-care in thousands of facilities.
• Quality Reporting & Value-based Care: Because COMS enforces standardized data collection, it greatly simplifies compliance and reporting. One provider reported that after implementing DaylightIQ they eliminated “16 different” custom assessments per resident down to just one, yielding more accurate documentation ( www.businesswire.com). Built-in reporting measures align with regulators and payors. In fact, PointClickCare highlights that its COMS integration “will significantly improve providers’ capability to demonstrate quality clinical processes, reduce unnecessary rehospitalizations, and achieve better referral relationships” under new models like PDPM ( pointclickcare.com). In short, COMS is designed to ensure that the right data is captured to meet today’s value-based payment requirements.

COMS’s technology is backed by industry partnerships. In 2012 COMS teamed up with EHR vendors (MatrixCare via MDI Achieve) to bundle its DaylightIQ protocols into their platforms ( www.rdworldonline.com), and since 2016 it has deepened its alliance with PointClickCare. By 2018 COMS had become a wholly-owned subsidiary of PointClickCare, while still operating under its own brand to serve multiple EHR platforms. These integrations give COMS exceptionally broad reach: for context, over “15,000 skilled nursing facilities, senior living communities and home health agencies” use PointClickCare today ( www.businesswire.com). In practice, this means the COMS content influences care in a majority of North American long-term care organizations.

Empirical evidence suggests COMS can improve outcomes. Company‐published case examples claim that DaylightIQ has dramatically cut readmissions – “the key focus of DaylightIQ is the reduction in unnecessary hospital readmissions by as much as 50%,” the vendor reports ( www.prnewswire.com).The real-time alerts and analytics also help providers focus on high-acuity residents; one COO praised COMS as a “game-changer”, noting it delivers “much more accurate clinical content, which ultimately leads to better outcomes” ( www.businesswire.com). By standardizing care processes and giving full visibility “from doctors and nurses to corporate management and insurers” ( www.businesswire.com), COMS claims to “change the overall face of quality, one resident at a time” in post-acute settings.

In summary, COMS Interactive’s DaylightIQ suite is a mature, evidence-driven Clinical Outcomes Management System for long-term care. It combines a rich, research-based protocol library with real-time monitoring and analytics, and it is embedded into the workflow of many leading post-acute EHRs. Through these features, COMS empowers care teams to intervene earlier, streamline workflows, and document the high-quality care that value-based payment models demand ( pointclickcare.com) ( pointclickcare.com). This combination of statewide adoption and outcomes focus has made COMS one of the leading outcomes management solutions in the senior care market.

Sources: COMS Interactive product literature and press releases ( www.businesswire.com) ( www.longtermcareprovider.com) ( www.prnewswire.com) ( pointclickcare.com) ( pointclickcare.com) ( www.fiercehealthcare.com) ( www.rdworldonline.com). These materials provide detail on COMS’s features, integrations, and reported impact on clinical outcomes.