Clinicient Insight is a comprehensive, cloud-based Electronic Medical Record (EMR) and integrated practice management solution designed specifically for outpatient rehabilitation therapy organizations, including Physical Therapy (PT), Occupational Therapy (OT), and Speech-Language Pathology (SLP). The platform is now an integral part of the WebPT suite of solutions.
Key Value Proposition: Insight's core strength is its tight coupling of clinical documentation and financial/revenue cycle management (RCM). It automates complex compliance rules (like Medicare's 8-minute rule, CPT, and ICD-10 coding) directly from the therapist's notes, ensuring clean claims, minimizing denials, and accelerating payment. This single-system approach allows practices to streamline their entire operation from patient referral to final payment.
Main Features and Capabilities:
- Automated Documentation & Compliance: Customizable, therapy-specific note templates (SOAP format) that automate compliance with Medicare and other payer rules, including charge capture coupling and Medicare tracking alerts.
- Integrated Billing & RCM: A unified EMR and billing system that supports in-house billing or a fully managed RCM service (Total Insight) for claims submission, denial management, and A/R management.
- InsightGO Mobile Interface: A mobile-friendly, browser-based companion for on-the-go, point-of-care documentation using smartphones or tablets, featuring voice-to-text transcription.
- Practice Management: Includes web-based scheduling, waitlist management, patient registration, digital intake, and a cash register for co-pay collection.
- Business Intelligence & Analytics: Enterprise-level suite of tools offering visual dashboards, real-time reporting (e.g., therapist productivity, revenue by payer, denial reporting), and a Real-Time Data Store for custom BI development.
- Patient Engagement: Integrates with Keet Health for outcomes management, home exercise programs (HEP), and patient engagement tools.
Target Users and Use Cases:
- Target Users: Physical Therapists, Occupational Therapists, Speech-Language Pathologists, billing staff, and front-office administrators in outpatient rehab clinics.
- Use Cases: Streamlining clinical documentation, ensuring regulatory compliance, automating charge capture, increasing net collections, reducing days in A/R, and improving overall practice efficiency for small, medium, and enterprise-level multi-location organizations.
