CareSmartz360 is a powerful, all-in-one, cloud-based home care management solution designed for non-medical home care agencies, franchisors, and facility staffing providers. It is a HIPAA-compliant, end-to-end business solution that consolidates core functions—from scheduling and Electronic Visit Verification (EVV) to billing, payroll, and caregiver engagement—into one unified platform. Trusted by over 1,000 home care agencies, the software is built to help automate, optimize, and scale operations.
Key Features and Capabilities
- AI-Based Caregiver Retention: Leverages predictive analytics to anticipate a caregiver's churn risk, helping agencies retain top talent.
- Smart Scheduling & EVV: Features intelligent algorithms to match the right caregiver with the right client based on preferences, availability, and skills. It includes state EVV compliance tools approved across 40+ U.S. states.
- Automated Billing & Payroll: Handles Medicaid, private pay, and third-party billing with ease, automating payroll and streamlining financial workflows through integrations like QuickBooks and Paychex.
- Mobile-First Design: Includes a multilingual Caregiver App and a feature-rich Agency App for staff to manage operations, schedules, and GPS-enabled time tracking on the go.
- Integrated Portals: Provides Client & Caregiver Portals for real-time access to schedules, care plans, and messaging.
- Built-In CRM: Tracks inquiries, manages leads, and streamlines referrals with a fully integrated Customer Relationship Management module.
Target Users and Benefits
CareSmartz360 serves home care businesses of all sizes, from startups to large enterprises and multi-location franchises. The platform is backed by Microsoft Azure's enterprise-grade security and is known for its award-winning, U.S.-based support, which boasts a response time of less than two minutes. The solution helps agencies reduce administrative burden, ensure regulatory compliance, and deliver high-quality care.
