TigerConnect is a leading clinical communication and collaboration (CCC) solution designed to streamline healthcare workflows and improve patient outcomes. The cloud-native platform unifies fragmented communication tools like pagers, landlines, and unsecured texting into a single, scalable application . It provides secure, real-time communication tools including HIPAA-compliant text messaging, voice calls, and video calls, as well as file sharing, all tailored for healthcare providers .
Key Features and Capabilities:
- Secure Messaging: Offers HIPAA-compliant text, voice, and video calling with robust 256-bit AES encryption .
- Role-Based Communication: Allows users to easily find and communicate with the right clinician by searching for their role, ensuring critical information reaches the correct on-call provider instantly .
- Alarm Management (CareConduit): Consolidates and prioritizes alerts from medical devices, EHRs, and nurse call systems, intelligently routing notifications to the right care team members in real-time to reduce alarm fatigue .
- Physician & Staff Scheduling: Simplifies provider scheduling with an intuitive, rules-based solution, which can integrate with existing scheduling systems to automate role assignments and manage time-off requests .
- TigerConnect Transfer: Enhances patient flow with visibility and coordination, speeding up critical care and reducing phone calls through automated transfer management .
- Patient Engagement: Provides tools for secure communication with patients and families via text, voice, or video, facilitating appointment reminders and secure sharing of medical advice .
- Security & Compliance: Includes features like message recall/self-destruction, user monitoring, audit logs, and remote wipe capabilities for BYOD policies .
The platform is fully scalable and accessible via mobile (iOS, Android) and desktop (Web, Windows, Mac) applications, making it a comprehensive communication hub for care teams across the continuum .