The InteliChart Family Portal is a key component of the Healthy Outcomes platform, designed specifically to modernize communication and engagement between long-term care, skilled nursing, and rehabilitation facilities and their residents' families. It reduces staff administrative burden by eliminating phone tag and in-person inquiries. The portal provides 24/7, secure, and HIPAA-compliant access to a loved one's health information, including medications, vitals, care plans, and progress notes [cite: 11, 16 in previous search].
Key features include:
- Secure Two-Way Family Messaging: Facilitates secure and trackable collaboration between staff and family members, eliminating the need for personal devices or untracked emails.
- Broadcast Messaging: Allows one-way mass communication of critical updates, general announcements, and emergency notifications to all relevant parties simultaneously.
- 24/7 Accessible Clinical Data: Designated family members can access real-time resident information such as medications, vitals, allergies, care plans, and progress notes.
- Online Bill Pay: A streamlined feature for managing payments, tracking outstanding balances, and enrolling in autopay, which helps facilities improve cash flow.
- Audit-Ready Communications: All messages are securely logged and time-stamped, providing an audit trail for quality control and compliance.
The platform is a SaaS solution that is built on a single, bi-directional API for seamless integration with over 40 EHR/PMS systems, allowing the Family Portal to work in unison with other InteliChart solutions and existing facility software. It is targeted at senior care organizations looking to reduce staff burnout, increase family satisfaction, and simplify operations.