ZOLL Dispatch is an intelligent, fully cloud-based Computer-Aided Dispatch (CAD) solution designed to optimize emergency medical services (EMS) and fire department operations, leading to faster response times and improved patient outcomes. It is part of the integrated ZOLL EMS solution suite, which covers the workflow from dispatch to patient care and billing.
Key Benefits and Capabilities
- Cloud-Based Architecture: The solution is accessible via a web browser, eliminating the need for on-premises server maintenance, reducing disaster risk, and enabling remote dispatching.
- Map-Centric Fleet Monitoring: It provides a real-time, map-centric view of the entire fleet, service area, and incidents in progress on a single screen. This allows dispatchers to perform situational analysis, assess proximity, real-time traffic, and road closures to assign the most appropriate crew (e.g., BLS, ALS) with minimal manual effort.
- Automated Response Assignments: The system automatically communicates response assignments to the appropriate units, which minimizes delays and improves outcomes.
- Seamless Integration: ZOLL Dispatch integrates with the ZOLL Respond mobile companion app for field crews, ZOLL emsCharts (ePCR), and ZOLL Billing to automate data transfer, reduce data touchpoints, and ensure data integrity across the entire workflow.
- Intelligent Call Taking: The system is designed to align the response level with the transport need, facilitating rapid identification of the right resource for the call.
Target Market and Use Cases
ZOLL Dispatch is a robust platform suited for a wide range of organizations, including startups, SMEs, and enterprises in the EMS and fire service industries. Its primary use cases include:
- Emergency Medical Services (EMS) Call-Taking and Dispatch
- Fire Department Computer-Aided Dispatch (CAD)
- Non-Emergent Medical Transportation (NEMT) Dispatch
- Real-time Vehicle and Crew Monitoring and Resource Optimization