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CentralSquare

by CentralSquarecentralsquare.com
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OVERVIEW

Mission-critical, cloud-based software for public safety, public administration, and healthcare organizations in North America.

CentralSquare Technologies is the largest independent provider of public sector software, empowering over 8,000 agencies across North America to build safer and smarter communities. The company's comprehensive, integrated, and cloud-based platform is designed for mission-critical operations, ensuring resilience and reliability in high-stakes situations.

Core Capabilities:

  • Public Safety & Justice: An end-to-end suite covering 911 call handling, Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile solutions for field officers, Jail Management, and Digital Evidence Management (DEMS). This includes AI-powered tools like Centerline AI for streamlined reporting and case management.
  • Public Administration: Solutions to simplify workflows across finance, Human Resources (HR), payroll, utility billing, asset management, permitting, and citizen engagement for local governments.
  • Healthcare: Specific products like ClinicalLink™ for integrated patient records and longitudinal patient profiles, and Medworxx™ for hospital intelligence, real-time bed management, and predictive analytics to optimize patient flow and capacity management.

Built on a foundation of secure, scalable technology, often leveraged through a partnership with Amazon Web Services (AWS), CentralSquare's solutions help public servants reduce administrative burden, gain real-time data insights, and enhance inter-agency collaboration to improve public service delivery and community outcomes.

RATING & STATS

User Rating
4.8/5.0
2482 reviews
Customers
8,000+
Founded
2018

SCREENSHOTS

CentralSquare screenshot 1CentralSquare screenshot 2CentralSquare screenshot 3

KEY FEATURES

  • Computer-Aided Dispatch (CAD)
  • Records Management System (RMS)
  • Jail & Corrections Management
  • Enterprise Finance, HR, and Payroll
  • Real-Time Bed Management (Healthcare)
  • Clinical Decision Support (Healthcare)
  • Digital Evidence Management (DEMS)
  • Citizen Engagement Portal

PRICING

Model: enterprise
Custom quote-based enterprise pricing with a flexible, scalable subscription model tailored to the size and specific needs of public sector agencies (small towns to major cities). Pricing is not publicly disclosed.

TECHNICAL DETAILS

Deployment: cloud, saas, on_premise
Platforms: web, windows, ios, android
📱 Mobile Apps🔌 API Available

USE CASES

Emergency 911 Call HandlingHospital Patient Flow & Capacity ManagementPolice/Fire/EMS Field OperationsLocal Government Financial AdministrationPublic Works & Asset Management

INTEGRATIONS

Amazon Web Services (AWS)GenetecRapidSOSDATAMARK

COMPLIANCE & SECURITY

Compliance:
HIPAACJIS
Security Features:
  • 🔒2FA
  • 🔒SSO
  • 🔒Encryption
  • 🔒WAF

SUPPORT & IMPLEMENTATION

Support: email, phone, 24/7 support
Target Company Size: medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Highly customizable and user-friendly interface for public safety workflows.
  • +Comprehensive, unified platform covering public safety, administration, and healthcare.
  • +Strong customer support and dedicated teams.
  • +Cloud-based architecture (AWS) offers high reliability and security (CJIS/HIPAA focus).
✗ Cons:
  • -Custom enterprise pricing is not transparent or publicly available.
  • -Some users report occasional 'growing pains' or minor bugs after updates.
  • -Implementation can be complex due to the breadth of the platform.

TRY IT OUT

ABOUT CENTRALSQUARE

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