Infinitus is an agentic AI platform purpose-built for the healthcare industry to automate high-volume, repetitive phone-based workflows, saving the US healthcare system hundreds of thousands of hours annually. The platform utilizes AI agents, like the digital assistant Eva, and AI copilots, such as FastTrack™, to communicate with payors, pharmacy benefit managers (PBMs), patients, and providers.
Key Benefits
- Cost Reduction & Efficiency: Automates tasks like benefit verification and prior authorization follow-up, freeing up staff to focus on complex cases and patient care, leading to a typical 50% ROI.
- Speed & Accuracy: AI agents can complete calls quicker and with higher data accuracy (up to 10% greater) than manual processes, accelerating time to therapy for patients.
- Scale: The platform is designed for enterprise scale, having automated over 100 million minutes of conversation and supporting over 125,000 providers.
Main Features and Capabilities
- Automated Benefit Verification (BV): AI agents call payors and PBMs to quickly confirm coverage, deductibles, plan types, and cost-share information.
- Prior Authorization (PA) Follow-up: Automatically checks the status of prior authorizations to reduce friction and delays in treatment.
- Direct-to-Patient (DTP) Programs: Orchestrates seamless patient engagement, including prescription support, affordability information, and ongoing patient education.
- FastTrack™ AI Copilot: An enterprise-ready copilot that allows human staff to bypass payor IVR systems and hold times, shortening call times and boosting productivity.
- Payor Intelligence: The AI draws from a vast knowledge graph of payor intelligence gathered from millions of calls to navigate complex systems effectively.
Target Users and Use Cases
Infinitus targets large healthcare enterprises, including health systems, pharmaceutical manufacturers (44% of the Fortune 50), biotech companies, and specialty pharmacies, to streamline patient access and revenue cycle management workflows.
