The ICANotes Patient Portal is a secure, HIPAA-compliant online extension of the ICANotes Electronic Health Record (EHR) system, designed specifically for behavioral and mental health practices. It acts as the "digital front porch" for clients, enhancing patient engagement and streamlining administrative workflows. Key capabilities include new patient registration and online booking, electronic intake for simplified patient onboarding, and the completion of custom web-based forms and built-in electronic rating scales. The portal promotes transparency and engagement by providing patients with access to their medical history (via CCDA) and information about prescribed medications and upcoming appointments. It also supports secure, HIPAA-compliant messaging between clients and providers, appointment requests, and online bill pay for financial transparency. The portal is available in a Basic version (included in the monthly service fee, offering secure communication and CCDA access) and a Premium version (available for an additional fee, offering online intake, custom forms, and appointment reminders). It is ONC-certified and compliant with Information Blocking regulations.
ICANotes is a comprehensive, cloud-based EHR and practice management system for behavioral health, and the patient portal is a core component of its patient engagement and practice operations features.