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SimplePractice Portal

by SimplePractice
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OVERVIEW

The HIPAA-compliant client portal for SimplePractice EHR, enabling secure messaging, online booking, digital intake, and payment processing.

SimplePractice is a comprehensive, all-in-one practice management and Electronic Health Record (EHR) platform designed specifically for health and wellness professionals, including therapists, psychologists, social workers, and counselors. The SimplePractice Client Portal is the secure, client-facing component of this platform, designed to reduce administrative burden for practitioners and enhance the patient experience.

Key Features of the Client Portal

  • Secure Messaging: Allows for confidential, HIPAA-compliant communication between the client and practitioner, accessible via web or mobile app.
  • Online Appointment Management: Clients can view upcoming appointments, request new sessions, and manage cancellations directly through the portal.
  • Digital Paperwork: Clients can complete all intake forms, consent documents, and questionnaires (including measurement-based care tools) digitally before their appointment.
  • Online Payments: Facilitates digital payments for invoices and balances, supporting credit cards, FSA, and HSA cards directly within the portal. AutoPay is also an available feature.
  • Telehealth Integration: Clients can join virtual appointments directly from the portal or the dedicated mobile app without needing to find a separate link.
  • Document Access: Clients can view and download billing documents such as invoices, statements, and superbills.

Platform Overview (SimplePractice)

The broader SimplePractice platform integrates the Client Portal with core practice management features, including scheduling, billing (electronic claim filing, automated payment report recording), documentation (progress notes, customizable templates, Wiley Treatment Planner), and a clinician directory (Monarch). The platform is cloud-based and highly rated for its ease of use and intuitive interface, serving over 225,000 practitioners.

RATING & STATS

User Rating
4.6/5.0
2700 reviews
Customers
200,000+
Founded
2012

KEY FEATURES

  • HIPAA-compliant Secure Messaging
  • Online Appointment Requests and Cancellation
  • Digital Intake Forms and Paperwork
  • Integrated Telehealth Sessions
  • Online Payment Processing (FSA/HSA compatible)
  • Automated Appointment Reminders
  • Electronic Claim Filing and Billing
  • Client Document Access (Superbills, Statements)

PRICING

Model: subscription
Starting at: USD 49.00
Tiered subscription plans (Starter, Essential, Plus) starting at $49/month for solo practitioners (full price). Add-ons like ePrescribe ($49/month) and AI Note-Taking ($35/month) are extra. Discounts are often available for the first three months.
FREE TRIAL

TECHNICAL DETAILS

Deployment: saas, cloud
Platforms: web, ios, android
📱 Mobile Apps

USE CASES

Practice Management for Solo PractitionersEHR for Behavioral Health and Wellness PracticesAutomated Client Intake and PaperworkSecure Telehealth Service Delivery

INTEGRATIONS

StripeGoogle CalendarMicrosoft OutlookiCloudMedsender (Secure Faxing)BraintreeClinically AI

COMPLIANCE & SECURITY

Compliance:
HIPAAHITRUST CSFPCI compliance
Security Features:
  • 🔒2FA
  • 🔒Encryption
  • 🔒Secure Messaging
  • 🔒PCI-compliant Payment Processing

SUPPORT & IMPLEMENTATION

Support: email, phone
Implementation Time: < 1 week
Target Company Size: startup, small, medium
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +All-in-one platform centralizing scheduling, notes, billing, and telehealth.
  • +Highly praised for its intuitive, user-friendly interface and ease of use.
  • +Strong compliance and security (HIPAA-compliant, HITRUST CSF Certified).
  • +Robust Client Portal and mobile app for enhanced client engagement.
✗ Cons:
  • -Tiered pricing can be expensive, with essential features locked in the highest plan.
  • -Users have reported concerns about sudden price increases.
  • -No public-facing API for general integrations.
  • -Reporting and billing features can be complex for some users.

TRY IT OUT

ABOUT SIMPLEPRACTICE

Other software by SimplePractice:
SimplePractice (Speech-Language PathologySLP evaluation and treatment planning)
SimplePractice Pediatric (Speech-Language PathologyPediatric SLP documentation)

BROWSE SOFTWARE IN CLIENT PORTAL AND ENGAGEMENT