Veeva post Implementation.

This video explores strategies for optimizing Veeva Vault post-implementation support within the life sciences industry. The speaker, a technical expert from Prana Life Sciences, discusses common challenges and presents practical solutions for improving efficiency, reducing costs, and ensuring compliance in regulated GxP environments. Key themes include the automation of user and access management, streamlining configuration support, and enhancing clinical operations processes within Veeva CTMS and eTMF. The presentation emphasizes a continuous improvement approach, leveraging technology to address manual bottlenecks and accelerate project delivery.

Key Takeaways:

• Automated User & Access Management: Significant efficiency gains can be achieved by automating Veeva user creation and deactivation. This can be done by integrating with identity management systems (e.g., SalePoint, Azure Active Directory) or using custom development (Python, Java SDKs), drastically reducing manual effort and ensuring timely access/deactivation.
• Streamlined Configuration Support: Improving configuration support involves proactive categorization of incoming tickets to quickly identify potential change requests. Initiating change management and validation (CSV) processes earlier, along with engaging users through quick Proof-of-Concepts (POCs) during design, can reduce lead times and enhance SLA adherence.
• Enhanced Clinical Operations Efficiency: Automation can substantially reduce the resource burden in clinical support. Specific examples include automating user provisioning and access changes for studies/sites within Veeva CTMS and eTMF, as well as automating the generation of reports for milestones and sites, leading to significant resource optimization (e.g., reducing support from 2 full-time resources to 0.5).
• Continuous Improvement in Regulated Environments: Adopting a continuous improvement mindset, supported by regular reporting on support activities and Service Level Agreements (SLAs), is crucial for maintaining high efficiency and customer satisfaction in GxP-regulated settings, ensuring processes are consistently optimized.
• Addressing Deactivation Complexities: While automating user deactivation can present challenges, particularly with active workflows, these can be managed by generating reports of users with active workflows, allowing for targeted reassignment of tasks before full deactivation, thus maintaining process integrity while still benefiting from automation.