Generation Veeva | Meet Abigail: At Home with Veeva

This video provides an intimate look into the daily professional life of a Veeva Associate Consultant, Tammy Armstrong, detailing her work-from-home routine and responsibilities focused on client configuration and internal development within the Veeva ecosystem. The content serves as a practical illustration of the implementation and consulting processes that underpin successful deployments of Veeva solutions in the life sciences sector. The speaker structures her day around proactive planning, collaborative technical execution, and managing clients through the critical final stages of system deployment.

The consultant’s day is highly structured, beginning with detailed action planning at 8:00 AM, emphasizing the need for early engagement and prioritization in a consulting role. Her schedule is a dynamic mix of internal commitments, such as workshops with the Consultant Development Program (CDP) group—highlighting Veeva’s commitment to continuous training—and external client deliverables. The core technical work revolves around "configuration for some clients," which involves customizing the Veeva platform (likely Veeva CRM or related modules) to meet specific pharmaceutical business requirements.

A unique methodology highlighted is the use of collaborative "working sessions" conducted via Zoom. In these sessions, the consultant and a peer (Alyssa) work silently alongside each other on their respective tasks, maintaining an open line of communication to quickly address technical roadblocks or configuration questions as they arise. This collaborative approach ensures efficiency and rapid knowledge transfer, which is crucial when dealing with complex, regulated enterprise software like Veeva. The day culminates with focused efforts on a specific client project nearing completion: finalizing configuration steps for a client about to go live with Veeva Engaged Meetings. This involves meticulous quality assurance, incorporating final client feedback, and preparing the official go-live communication, demonstrating the critical project management and regulatory compliance focus required at the end of an implementation cycle.

The insights provided into the consultant's workflow—from internal training and collaborative configuration to managing the final steps of a major module deployment—are highly valuable for firms like IntuitionLabs.ai that specialize in Veeva CRM consulting. The video confirms the operational realities of Veeva deployment, emphasizing the importance of technical configuration skills, structured project management, and the ability to manage multiple client deliverables simultaneously, all while ensuring readiness for specific commercial modules like Engaged Meetings.

Key Takeaways:

• Veeva Consultant Workflow: The daily life of a Veeva implementation specialist involves a necessary balance between internal professional development (CDP workshops) and hands-on client configuration and project management.
• Proactive Planning for Configuration: Successful consulting requires rigorous time management, demonstrated by the consultant's practice of creating a detailed action plan early in the morning (8:00 AM) to prioritize configuration tasks and client meetings.
• Collaborative Configuration Methodology: The use of Zoom "working sessions" for silent, parallel work with immediate access to peer support is an effective strategy for accelerating complex configuration tasks and resolving technical issues quickly, minimizing project delays.
• Focus on Veeva Engaged Meetings Deployment: The specific mention of a client preparing for go-live with Engaged Meetings indicates a current and critical area of deployment activity within the pharmaceutical commercial operations space, requiring specialized configuration expertise.
• Go-Live Readiness Protocol: The final stages of a Veeva implementation are characterized by meticulous quality checks, incorporating last-minute client feedback, and preparing formal go-live communications, underscoring the need for detailed project closure processes in regulated environments.
• Importance of Internal Training (CDP): The frequent participation in Consultant Development Program (CDP) workshops suggests that Veeva relies on structured, ongoing training to ensure a high level of technical competency and consistent methodology among its implementation workforce.
• Remote Efficiency in Regulated Software: The video confirms that complex, client-facing Veeva configuration and project management can be executed efficiently and effectively in a remote work environment, relying heavily on digital collaboration tools like Zoom.
• Multi-Client Management: The consultant manages configuration tasks for multiple clients concurrently, highlighting the necessity for robust organizational skills and the ability to context-switch between different project requirements and technical specifications.

Tools/Resources Mentioned:

• Zoom (Used for collaborative working sessions and internal meetings)
• Veeva Engaged Meetings (A specific Veeva module being configured and deployed for a client)

Key Concepts:

• Configuration: The process of setting up and customizing the Veeva platform (e.g., CRM) according to specific client business rules, workflows, and regulatory requirements.
• CDP (Consultant Development Program): Veeva's internal program designed to train, mentor, and standardize the skills of new consultants entering the implementation field.
• Veeva Engaged Meetings: A Veeva solution designed to facilitate compliant, remote, and digital interactions between pharmaceutical sales representatives and healthcare professionals (HCPs), a critical component of modern commercial operations.
• Go-Live: The final phase of a software implementation project where the configured system is officially launched and adopted by the client's end-users.