NNIT's Veeva after-go-live services

This video provides an expert perspective on the ongoing management and optimization of Veeva Vault applications within pharmaceutical companies following the initial implementation ("go-live"). The central premise is that implementing Veeva Vault is merely the starting point of a continuous journey, necessitated by Veeva’s frequent release cycle, which introduces hundreds of new features and updates several times per year. This constant innovation presents both opportunities for process improvement and challenges related to maintaining system integrity and regulatory compliance.

The core challenge highlighted is the strategic navigation of this extensive backlog of updates. Pharma companies must determine which new features offer the most significant value for their specific business processes, as not all updates are equally beneficial. Furthermore, the video emphasizes that some updates are mandatory, meaning every release cycle inherently impacts the current system integration and, critically, the validation status. This continuous change requires a proactive, structured approach to ensure the system remains compliant and operates at peak efficiency.

The solution proposed by the Veeva Premier Partner (NNIT, in this context) is to provide specialized "after-go-live" services. These services focus on crafting a clear strategy and roadmap for post-implementation development. By leveraging deep expertise in both Veeva Vault technology and the nuances of the life sciences industry, the partner assists clients in prioritizing updates that align with business goals and regulatory requirements. This partnership ensures that applications are kept in "peak condition" through continuous validation, integration, and professional services tailored to the highly regulated environment of pharmaceutical commercial and clinical operations.

Ultimately, the video stresses the value of combining external release knowledge with internal business insight. An experienced partner can help prepare for each new release, easing the adoption process and minimizing disruption. This collaborative approach allows the pharma company to focus on core business objectives while trusting an expert to manage the complex, continuous cycle of technological innovation and regulatory adherence inherent in the Veeva Vault platform.

Key Takeaways:

• Veeva Implementation is a Continuous Journey: Initial Veeva Vault implementation is only the beginning; the system requires ongoing management due to the platform releasing hundreds of new features and updates multiple times per year.
• Mandatory Updates Impact Compliance: Since some Veeva updates are mandatory, every release cycle directly affects the current system integration status and necessitates re-evaluation of the validation status, requiring continuous attention to regulatory compliance.
• Strategic Prioritization is Crucial: Companies face the challenge of navigating an extensive backlog of updates and must strategically decide which features to implement, focusing only on those that provide the most value for their specific business processes.
• Roadmap Development for Post-Go-Live: An effective strategy includes crafting a dedicated roadmap for developing Veeva Vault after go-live, which helps manage the continuous flow of innovation and ensures development efforts are aligned with long-term business goals.
• Continuous Validation is Essential: Maintaining regulatory adherence requires continuous validation services to ensure that system changes introduced by new Veeva features do not compromise GxP or 21 CFR Part 11 compliance standards.
• Integration Maintenance: Frequent updates impact existing system integrations; specialized professional services are needed to maintain and adjust integrations to ensure seamless data flow and functionality across the enterprise technology stack.
• Leveraging Partner Expertise: Utilizing an experienced Veeva Premier Partner provides access to deep knowledge of both the Veeva platform and the life sciences industry, allowing the client to benefit from insights gained across multiple implementations facing the same updates.
• Combining External and Internal Knowledge: The most effective approach involves combining the partner’s comprehensive knowledge about each new Veeva release with the client’s specific insight into their unique business needs, enabling optimized preparation and adoption.
• Maintaining Peak Application Condition: Professional services are necessary to keep Veeva applications in "peak condition," ensuring optimal performance, security, and stability despite the constant introduction of new features and changes.

Tools/Resources Mentioned:

• Veeva Vault: The core enterprise software platform for pharmaceutical companies, central to the discussion of continuous updates and validation challenges.

Key Concepts:

• After-Go-Live Services: Specialized consulting and technical support provided after the initial implementation of a major enterprise system (like Veeva Vault), focusing on ongoing maintenance, optimization, and continuous compliance.
• Continuous Validation: The ongoing process of ensuring that a regulated system remains compliant with industry standards (e.g., FDA, GxP) despite frequent software updates, changes, or integrations.
• Veeva Premier Partner: A designation indicating a high level of expertise, experience, and commitment to the Veeva platform, often signifying capabilities in complex implementations and regulated environments.