Meet our Team | Join Veeva R&D Services Europe

This video provides an internal perspective on the culture, mission, and operational philosophy of Veeva R&D Services in Europe, serving primarily as a recruitment tool but offering significant insights into the consulting model within the life sciences technology space. The core message emphasizes that success in implementing Veeva solutions requires a deep integration of industry knowledge, technical expertise, and consulting skills, creating a "continuous learning experience" for employees. Veeva actively seeks to hire professionals from diverse backgrounds—including industry veterans, tech specialists, and management consultants—to form a "melting pot of diverse perspective and experience" necessary for tackling the complex challenges faced by pharmaceutical and biotech clients.

A central theme is the necessity of understanding the customer's world to deliver meaningful impact. Team members stress that learning about the life sciences industry is paramount, as it allows them to truly comprehend customer needs and provide tailored solutions. This customer-centric approach is directly tied to the ultimate mission of the industry: "making patients lives better." Consultants view their role as strategic partners who provide expert advice and lead customers to the optimal solution, thereby achieving "real business impact" rather than simply executing technical tasks. This advisory positioning underscores the high-value nature of Veeva's professional services in the R&D sector.

The operational environment is characterized by constant challenge and high collaboration. Internally, Veeva fosters an environment where consultants can leverage collective organizational knowledge globally, reaching out to colleagues across Europe, North America, and Asia to share experiences and solve similar technical or business issues. Externally, the work demands exceptional critical thinking and curiosity because "no two customers are the same," ensuring that consultants are continually faced with new, complex problems. These challenges range from mastering new Veeva products and technologies to learning intricate pharmaceutical business processes and building strong relationships in remote or hybrid settings. The company positions itself as "disruptive," implying that its services involve significant transformation of client processes, requiring dedicated professionals who find fulfillment in tackling difficult, industry-specific problems.

Key Takeaways: • Veeva R&D Services prioritizes a multidisciplinary hiring strategy, actively blending talent from core industry roles, technology development, and traditional consulting to ensure their teams possess the comprehensive knowledge required for complex life sciences implementations. • The consulting model is highly advisory, focusing on guiding customers toward the best strategic solution for their business objectives, positioning Veeva as a partner driving "real business impact" rather than just a software implementer. • Success in the Veeva ecosystem requires consultants to be critical thinkers and curious learners, as the nature of R&D operations means every customer engagement presents unique regulatory, technical, and process-related challenges. • Veeva maintains a robust global collaboration framework, enabling consultants to quickly access and draw upon the collective experience of teams across different continents (Europe, North America, Asia) to troubleshoot and solve complex customer issues efficiently. • The company explicitly ties its consulting work to the life sciences mission of "making patients lives better," providing a strong motivational framework that aligns service delivery with high-level client and societal goals. • Consultants are expected to manage continuous professional challenges, including rapid assimilation of new Veeva products, mastering evolving regulatory business processes, and effectively building meaningful client relationships in remote or hybrid work environments. • The focus on being "disruptive" indicates that Veeva R&D Services engagements often involve significant organizational change management and process transformation within highly regulated client environments. • The ability to operate effectively across diverse European locations (e.g., Copenhagen, Barcelona) confirms that Veeva utilizes a mature, high-impact remote service delivery model, maintaining consistent quality regardless of the consultant's physical location. • The emphasis on accumulating diverse perspectives into a "melting pot" suggests that the most complex Veeva implementations require multidisciplinary teams to successfully navigate the intersection of GxP compliance, data engineering, and commercial operations.

Key Concepts:

• Veeva R&D Services: The professional services arm of Veeva Systems focused on implementing and optimizing solutions related to clinical, regulatory, quality, and safety operations within the life sciences industry.
• Continuous Learning Experience: The cultural expectation that employees must constantly update their knowledge regarding new technologies, Veeva products, and evolving life sciences business processes.
• Disruptive: A self-description indicating that the services provided lead to significant, transformative changes in how pharmaceutical and biotech companies manage their R&D operations, often involving the replacement of legacy systems and processes.