Lionbridge Connector for Veeva Vault | Lionbridge + @VeevaSystems

This video provides a detailed demonstration of the Lionbridge Connector for Veeva Vault, illustrating a streamlined, integrated process designed to automate and manage the translation of regulated content within the life sciences ecosystem. The core purpose of the connector is to eliminate the manual, error-prone tasks traditionally associated with sending documents out for multilingual localization, thereby accelerating time-to-market for global pharmaceutical content, such as promotional materials, medical information, or regulatory documents. The integration positions Lionbridge as a seamless extension of the Veeva Vault environment, a platform central to content management and compliance for IntuitionLabs.ai's target clientele.

The demonstration outlines two primary methods for initiating translation workflows directly from within Veeva Vault. The first method involves sending single documents from either the document library or the document view. Users access the "Send for Translation" option via the tools icon, which prompts a standardized translation job form. This form requires essential metadata, including a job name, optional description, a purchase order (PO) number or cost code for financial tracking, selection of a predefined translation workflow, and specification of source and target languages. Crucially, users can adjust the requested delivery date, providing necessary control over project timelines. Once saved, the content is automatically transferred to the translation vendor.

The second, more efficient method allows users to send content in a batch, facilitating the simultaneous translation of multiple documents into one or many target languages. This batch process is initiated from the Translation Jobs Dashboard. After creating the job using the same standardized form, the user identifies and attaches all relevant documents before selecting the "Send for Translation" option. Throughout both processes, visibility and control are maintained via the Translation Jobs Dashboard. This centralized dashboard allows users to sort jobs by various column headings, view detailed job information (including source and target documents), and track the job's progress through its lifecycle state, ensuring transparency and accountability in the highly regulated content localization process.

The integration emphasizes operational efficiency and compliance management. By automating the handoff and retrieval of documents, the connector minimizes the risk of version control errors, which is paramount when dealing with GxP and regulatory content. This solution directly supports commercial operations and medical affairs teams that require rapid, compliant deployment of localized content across global markets, aligning perfectly with the need for intelligent automation solutions within the pharmaceutical sector.

Key Takeaways

• Seamless Veeva Vault Integration for Localization: The Lionbridge Connector operates natively within the Veeva Vault interface, treating translation as an integrated workflow step rather than an external, manual process. This is crucial for maintaining audit trails and regulatory compliance associated with content management.
• Elimination of Manual Handoffs: The primary value proposition is the automation of the document transfer process, which significantly reduces administrative overhead, minimizes human error in file handling, and accelerates the overall time required to localize pharmaceutical content.
• Two Workflow Options for Flexibility: Users can choose between sending single documents for immediate translation needs or utilizing the batch submission feature for large-scale, multi-document localization projects, offering flexibility based on operational requirements.
• Standardized Job Creation and Tracking: Every translation request utilizes a structured job form requiring key financial and logistical data (PO number, source/target languages, delivery date), ensuring that translation costs and timelines are tracked from inception.
• Centralized Translation Jobs Dashboard: The dashboard serves as the single source of truth for all ongoing localization projects, allowing users to monitor status, review job details, and track the lifecycle state of content, which is essential for global content governance.
• Enhanced Regulatory Compliance and Version Control: By managing the translation workflow within the regulated environment of Veeva Vault, the connector helps ensure that the correct, approved source document is always sent, and the translated target document is returned and linked appropriately, supporting 21 CFR Part 11 requirements for content integrity.
• Improved Commercial Operations Efficiency: Faster and more reliable translation workflows directly support commercial teams by enabling quicker deployment of marketing and medical materials in new markets, shortening the sales cycle and maximizing global reach.
• Metadata Utilization for Financial Management: The requirement to input a Purchase Order number or cost code during job creation allows pharmaceutical companies to accurately track and attribute localization expenditures to specific projects or departments, aiding in business intelligence and financial reporting.
• Workflow Customization: The ability to select a specific "translation workflow" suggests that the system supports different service levels or translation types (e.g., machine translation post-editing vs. full human review), allowing clients to tailor the process to the sensitivity of the content.

Tools/Resources Mentioned

• Veeva Vault: The enterprise content management platform central to the pharmaceutical and life sciences industries.
• Lionbridge Connector: The specific software integration enabling automated translation workflows between Veeva Vault and the Lionbridge translation services.

Key Concepts

• Multilingual Workflow Automation: The process of using integrated software to automatically manage the steps required to translate documents, including submission, tracking, and retrieval, without manual intervention.
• Translation Jobs Dashboard: A centralized interface within Veeva Vault used for monitoring the real-time status and details of content currently undergoing localization.
• Lifecycle State Tracking: The mechanism used to indicate where a document or job is within its defined process (e.g., "In Translation," "Review Pending," "Completed"), crucial for regulated content management.