Mango - Quality Management System

This video provides an in-depth exploration of Mango, a Quality Management System (QMS) software designed to alleviate the administrative burdens and complexities associated with maintaining a robust quality system. The presenter begins by likening running a good QMS to being a "skilled juggler," highlighting the myriad tasks involved, such as conducting audits, updating policies, tracking training records, managing non-conformances and corrective actions, maintaining equipment, evaluating suppliers, and holding management reviews. The core problem identified is the pain of manual administration, including excessive paperwork, spreadsheets, and double-handling, which often leads to falling behind or forgetting critical tasks. Mango is introduced as a comprehensive solution built by former quality managers and auditors who understand these challenges firsthand.

The video details how Mango addresses these issues by modularizing all aspects of a QMS, such as improvements, audits, and training. These modules seamlessly interact and share information in the background, presenting users with an easy-to-use interface. Mango's two key functionalities are providing real-time status updates of the entire system and automatically notifying users when tasks need to be completed. This ensures users always have the most up-to-date information, from employee qualifications to current document versions, and are prompted for actions like audits, training renewals, calibrations, and supplier evaluations, eliminating the need for manual tracking.

A guided tour of Mango's dashboard and various modules illustrates its capabilities. The dashboard offers high-level, instant, and accurate information, such as the number of open or closed improvements across business areas. The "Events" module acts as the system's "beating heart," reminding users of due tasks like internal audits or equipment recalibrations, and escalating alerts to management if tasks are consistently missed. The "Compliance" module is crucial for meeting regulatory obligations, including legislation, regulations, and international standards like ISO 9001, 14001, 22000, and 45001. It allows for easy configuration, recording, and control of compliance issues, linking verifiable evidence to requirements, automatically creating legal registers, and identifying compliance gaps for action planning. Other modules include "Improvement" (managing non-conformances, CAPA, customer complaints, deviations), "Audit/Inspection" (automated checklists, direct integration with improvement module, automatic report generation), "Documents" (centralized, version-controlled, electronic signatures, automatic archiving), "Human Resources" (managing employee skills, training, competencies, qualifications, and skills matrices), "Plant and Equipment Maintenance," and "Suppliers and Contractors" (tracking evaluations and non-conformances). The video concludes by emphasizing Mango's benefits: greater transparency, freedom from repetitive tasks, increased efficiency, and the ability for quality managers to focus on business improvement.

Key Takeaways:

• Addressing QMS Administrative Burden: Running a Quality Management System (QMS) is often a complex, administrative-heavy task involving juggling numerous elements like audits, policies, training, non-conformances, and equipment maintenance. Mango aims to eliminate the pain points of manual tracking, spreadsheets, and double-handling.
• Real-time System Status: Mango provides instant, accurate, and real-time visibility into the entire QMS. This means users can quickly ascertain information such as qualified employees for specific tasks, current document versions, or the status of non-conformances without sifting through multiple files or spreadsheets.
• Automated Reminders and Notifications: The system automatically notifies users when tasks are due, covering everything from audits and training renewals to equipment calibrations and supplier evaluations. This proactive alert system helps prevent oversight and ensures timely completion of critical QMS activities.
• Modular and Integrated Design: Mango's QMS is built on interconnected modules (e.g., improvements, audits, training, compliance, documents, HR). These modules seamlessly share information, eliminating the need for redundant data entry and ensuring consistency across the system.
• Comprehensive Compliance Management: The "Compliance" module allows organizations to manage adherence to various obligations, including national legislation, industry regulations, and international standards like ISO 9001, 14001, 22000, and 45001. It helps create legal registers, identify compliance gaps, and link verifiable evidence to demonstrate conformity to authorities.
• Streamlined Improvement Processes: The "Improvement" module centralizes the management of critical quality issues such as customer complaints, non-conformances, corrective actions (CA), preventive actions (PA), audit findings, document change requests, and deviations, making them visible and actionable for all relevant stakeholders.
• Automated Audit Workflow: The "Audit/Inspection" module simplifies the auditing process by providing automated email reminders for due audits, digital checklists for recording findings (including photos/videos), and direct integration with the improvement module to automatically create non-conformances. It also automatically generates audit reports upon sign-off.
• Centralized Document Control: The "Documents" module ensures everyone works from the most current version of policies, procedures, forms, and checklists. It features an electronic signature process for editing, approving, and publishing, with automatic archiving of old versions and controlled access to ensure document integrity.
• Integrated Human Resources Management: The "Human Resources" module centralizes all employee-related QMS information, including training records, competency records, certificates, performance appraisals, and qualifications. It also facilitates the easy creation of skills matrices, ensuring that only authorized personnel can access sensitive HR data.
• Enhanced Efficiency and Focus: By automating routine administrative tasks, Mango frees up quality managers from repetitive jobs, allowing them to dedicate more time to strategic business improvement initiatives. This also makes external audits significantly easier and provides CEOs with instant insights into the QMS's overall health.

Tools/Resources Mentioned:

• Mango: A Quality Management System (QMS) software.

Key Concepts:

• Quality Management System (QMS): A formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
• Non-conformance: A deviation from a specification, standard, or expectation.
• Corrective Action Preventive Action (CAPA): A system for investigating and correcting identified non-conformances (corrective action) and preventing potential non-conformances (preventive action).
• ISO Standards: International Organization for Standardization standards, such as ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 22000 (Food Safety Management), and ISO 45001 (Occupational Health and Safety Management).
• Legal Register: A document that lists all legal and other requirements applicable to an organization's operations, products, or services.
• Skills Matrix: A visual tool used to map required and actual skills for a team or organization, often used for training and development planning.