MDLIVE is a leading telehealth platform, founded in 2009, that provides virtual medical and behavioral health care services in the U.S. and Puerto Rico. It is part of Evernorth (a Cigna company) and offers 24/7/365 access to a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists via secure online video or phone. The platform serves over 60 million individuals nationwide through partnerships with health plans, health systems, and self-insured employers.
Key Services and Features:
- Urgent Care: On-demand care for common, non-emergency illnesses and injuries like cold, flu, rash, and UTIs. This includes the option for MDLIVE E-Treatment, which provides talk-free, asynchronous urgent care with a diagnosis and treatment plan typically within an hour.
- Primary Care: Scheduled visits for routine care, wellness screenings, and ongoing management of chronic conditions such as diabetes, asthma, and high blood pressure. Providers can order lab work and specialist referrals.
- Mental Health: Scheduled talk therapy and psychiatry for a wide range of conditions including anxiety, depression, OCD, and trauma. The service is available for adults and children ages 10 and older.
- Dermatology: Fast, customized care for skin, hair, and nail conditions like acne, eczema, and cold sores.
- Medication Management: Doctors can send e-prescriptions for non-narcotic medications directly to a patient's preferred pharmacy.
The platform is designed to be a convenient and affordable alternative to in-person urgent care or long waits for primary care appointments. It is HIPAA-compliant and utilizes multi-factor authentication (MFA) for security.