WellSky Patient Scheduling, formerly known as Appointments Everywhere, is a comprehensive, web-based, cloud solution designed to streamline complex appointment settings and resource management for healthcare providers of all sizes. The platform is used by over 5,000 clinics, hospitals, and practices, including large hospital enterprises and specialty care providers (e.g., behavioral health, rehabilitation, home health, hospice).
Key Benefits and Capabilities:
- Efficient Scheduling: Features an intuitive drag-and-drop interface that simplifies the booking of complex, recurring, and multi-resource appointments (staff, rooms, equipment). It includes a waitlist feature to fill cancelled slots and optimize practitioner downtime.
- Reduced No-Shows: Automated appointment reminders are sent to patients via text, phone, and email, which helps to significantly reduce missed appointments.
- Enhanced Patient Experience: A customizable patient self-service portal allows patients to book, reschedule, or cancel appointments online and safely communicate with their providers. The system also streamlines the intake process by facilitating e-signatures and pre-appointment data collection (e.g., demographic details, medical history).
- Business Performance: Provides real-time analytics and over 100 reports for monitoring resources, tracking cancellations, managing billing/financials, and collecting diagnoses to inform smart business decisions and maximize revenue.
- Compliance and Customization: The platform is HIPAA-compliant and highly customizable to fit the needs and terminology of any medical specialty or multi-site organization, centralizing scheduling across different departments or locations.
While the system is praised for its ease of use and cost-effective concurrent user licensing, it operates on an enterprise pricing model that is not publicly disclosed and may involve longer implementation times for larger organizations.