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MatrixCare Hospice

by MatrixCarematrixcare.com
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OVERVIEW

Cloud-based EHR solution for hospice providers, offering mobile point-of-care, revenue cycle management (RCM), and robust interoperability.

MatrixCare Hospice is a comprehensive, cloud-based Electronic Health Record (EHR) solution tailored for post-acute care providers, specifically hospice agencies. It is designed by clinicians to streamline both clinical and business workflows, enhancing patient care and operational efficiency. The platform is known for its strong emphasis on interoperability, supporting seamless data exchange across healthcare systems via networks like CommonWell Health Alliance and Carequality, which improves transitions of care.

Key features include a cloud-based back-office system and a mobile point-of-care app compatible with iOS and Android devices. This mobile tool allows field staff to document visits, access patient records, and coordinate care in real-time, even when working offline. The software helps agencies meet all regulatory and compliance requirements, including managing claims efficiently through its Revenue Cycle Management (RCM) solutions, which can help maximize reimbursements and reduce administrative burden.

MatrixCare Hospice also features advanced analytics and customizable reporting tools to provide data-driven insights into key metrics like patient outcomes, staff workload, and compliance. The system includes secure communication tools such as direct messaging, document sharing, and a built-in video chat solution for staff, patients, and families, fostering real-time engagement. The solution is trusted by thousands of facility-based and home-based care organizations.

Target users are home health and hospice agencies, palliative care, and senior living organizations, particularly mid-market to large agencies.

RATING & STATS

User Rating
4.1/5.0
51 reviews
Customers
1,000+
Founded
1982

KEY FEATURES

  • Cloud-based EHR/EMR
  • Mobile Point-of-Care App (iOS/Android)
  • Revenue Cycle Management (RCM) & Billing
  • Interoperability (FHIR, CommonWell, Carequality)
  • Advanced Analytics and Reporting
  • Regulatory Compliance & Audit Readiness (CHAP Verified)
  • Electronic Visit Verification (EVV)
  • Secure Communication (Direct Messaging, Video Chat)

PRICING

Model: enterprise
Pricing is customized based on agency size and specific needs. Estimated costs for mid-market agencies (50–200 patients/day) are $50,000–$100,000 for initial setup and $3,500–$8,000 in monthly fees.

TECHNICAL DETAILS

Deployment: cloud, saas
Platforms: web, ios, android
📱 Mobile Apps🔌 API Available

USE CASES

Comprehensive Patient Care ManagementStreamlined Billing and Revenue Cycle ManagementRegulatory Compliance and Audit ReadinessCare Coordination and EngagementClinician Recruitment and Retention

INTEGRATIONS

Home Care PulseTrella Health MarketscapeLuma HealthHybrentHireologyHealth Recovery Solutions (HRS)WorldViewQ. QualisOracle HealthEpicSureScriptsInovalonBrightree HME/DME

COMPLIANCE & SECURITY

Compliance:
HIPAACHAP Verified
Security Features:
  • 🔒ePHI Storage
  • 🔒Secure Direct Messaging
  • 🔒Electronic Document Signing
  • 🔒Data Encryption

SUPPORT & IMPLEMENTATION

Support: email, phone, 24/7 support
Target Company Size: mid-market, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Exceptional interoperability for seamless data exchange (FHIR, CommonWell, Carequality)
  • +Mobile Point-of-Care App (iOS/Android) for real-time, on-the-go documentation
  • +Strong focus on regulatory compliance and audit readiness
  • +Highly reliable with minimal reported downtime
  • +Comprehensive clinical charting and documentation tools
✗ Cons:
  • -High cost and customized enterprise pricing model
  • -Setup/implementation process can be challenging or less user-friendly
  • -Reporting for specific payor requirements can be difficult
  • -Some users report slow updates and occasional device malfunctions

ABOUT MATRIXCARE

Other software by MatrixCare:
MatrixCare (Skilled Nursing Facilities (SNF)SNF-specific EHR and clinical documentation)
MatrixCare Mobile (Skilled Nursing Facilities (SNF)Point-of-care documentation (mobile/tablet))
MatrixCare Rehab (Skilled Nursing Facilities (SNF)Rehabilitation therapy integration)