EPIC EMS provides a full-service solution for Emergency Medical Services (EMS) agencies, combining software and a professional medical billing team for end-to-end management of the EMS revenue cycle. The core value proposition is to optimize revenue, improve reimbursement time, and ensure compliance for ambulance services.
The company is Software Neutral (3.6), meaning they partner with various software vendors and make suggestions based on client needs, integrating their RCM services with the client's existing or recommended ePCR and dispatch systems.
Key Features and Capabilities:
- Full-Service Revenue Cycle Management (RCM): A comprehensive process that includes Post Insurance and Demographics, Charge Capture, Claims Scrubbing, Claims Submission, Insurance & Payment Posting, Denial Management, Patient Statements, In-house Patient Collections, and Comprehensive Insurance Claims Follow-up (3.5).
- Ambulance Billing Software: Provides the tools and expertise to create and submit error-free bills for quicker reimbursement (3.4).
- Electronic Patient Care Reporting (ePCR): Offers a fast, easy-to-use ePCR solution as part of their comprehensive offering (3.4).
- EMS Dispatch Software: Provides a web-based solution that includes Computer-Aided Dispatch (CAD) capabilities (3.4).
- Analytics and Reporting: Offers 24/7 access to workflow reports to track agency growth and financial performance (3.4, 3.5).
- Consulting Services: Provides comprehensive consulting for system design, ambulance placement, and long-range strategic planning to optimize reimbursement potential (3.4).
Target Users and Use Cases:
- Target Users: Emergency Medical Services (EMS) agencies and Ambulance Service providers (3.4, 3.7).
- Use Cases: Maximizing revenue, improving cash flow, ensuring regulatory compliance, and streamlining field documentation (ePCR) and dispatch procedures (3.7).
