Upheal is a secure, AI-powered medical scribing platform designed to significantly reduce the administrative burden on mental health professionals, including therapists, psychiatrists, and coaches. It captures client conversations during virtual sessions (via its own HIPAA-compliant video calls, Zoom, or a Chrome extension for other platforms), in-person sessions (via the iOS Recorder app), or from manual audio/video uploads, automatically generating structured clinical documentation.
Key Features & Capabilities:
- AI-Generated Progress Notes: Supports multiple note types including SOAP, DAP, BIRP, GIRP, PIE, EMDR, and psychiatry notes, with multi-language support.
- Comprehensive Treatment Plans: Features 'Golden-Thread' documentation that connects notes to evidence-based treatment plans with SMART goals, ensuring insurance-readiness.
- Session Analytics: Provides deep insights into client sessions by analyzing patterns, including talking ratio, sentiment, and cadence, which can be useful for clinical supervision and self-reflection.
- Compliance Checker: Analyzes notes against leading payer criteria (e.g., Aetna, Optum) to identify gaps in treatment necessity justification for audit readiness.
- Practice Management Tools: Includes scheduling, client self-scheduling, and a secure telehealth calling platform.
Compliance and Security: Upheal is built on a strong compliance framework, acting as a HIPAA Business Associate (BAA provided) and adhering to SOC 2 Type II, GDPR, PHIPA, and PIPEDA standards. Security measures include record-level encryption, strict access controls, and the option for users to opt-out of data sharing for AI model training, with all training data being de-identified.