PointClickCare is a comprehensive, cloud-based healthcare technology platform designed specifically for the long-term and post-acute care (LTPAC) market, including skilled nursing facilities, senior living communities, and home health agencies . It offers a fully integrated suite of clinical and financial applications to streamline operations, enhance patient care, and ensure regulatory compliance .
Product Overview & Key Benefits
The platform's core value proposition is uniting the richest post-acute data set with an expansive network to give care teams real-time insights into a patient's healthcare journey . This connectivity helps eliminate blind spots, improve care outcomes, and enhance financial health . The system is known for its user-friendly interface, making it accessible even for non-tech-savvy staff .
Main Features and Capabilities
- Electronic Health Record (EHR): Integrated platform for resident-centered documentation, care planning, assessments, and ADL tracking .
- Revenue Cycle Management (RCM): Solutions for billing, claims management, eligibility verification, and payment processing to optimize financial performance and reimbursement .
- Integrated Medication Management: Automated prescribing, order management, and administration, including Electronic Prescribing for Controlled Substances (EPCS) .
- Care Coordination & Transitions: Tools to streamline cross-continuum transitions, optimize ED decisions, and enable collaboration across care settings .
- AI & Advanced Analytics: Features like Chart Advisor (AI-powered risk management) and CareComply (AI-powered compliance monitoring) to proactively protect margins and mitigate risk exposure .
- Mobile Apps: Dedicated native apps (e.g., Companion, ChartPic, Practitioner Engagement) for point-of-care documentation, wound management, and mobile ePrescribing .
Target Users and Use Cases
PointClickCare is primarily targeted at healthcare professionals in the LTPAC sector, including clinical, administrative, and financial teams .
- Target Users: Nurses, physicians, administrators, executive directors, clinical directors, and quality improvement staff .
- Use Cases: Skilled Nursing Facility Management, Senior Living Community Operations, Home Health Agency Management, Post-Acute Care Coordination, Financial & Revenue Cycle Optimization, and Regulatory Compliance & Quality Reporting .
