WellSky CarePort, powered by WellSky, is a market-leading care coordination network and software suite designed to manage patient transitions across the entire healthcare continuum. The platform bridges acute care and post-acute electronic health record (EHR) data, providing real-time visibility into the patient journey for hospitals, health systems, Accountable Care Organizations (ACOs), and payers.
Key Value Proposition CarePort's primary value is enabling efficient, effective, and compliant patient discharge and post-acute care management. It helps providers meet regulatory requirements like the CMS Interoperability and Patient Access final rules (Condition of Participation for patient event notification) and the IMPACT Act.
Main Features and Capabilities
- Discharge Planning & Referral Management: Streamlines the process of creating, managing, and sending post-acute referrals directly from within the EHR, replacing manual, fax-based workflows. It leverages a national network of over 100,000 post-acute care providers. [cite: 6, 9, 13, 16 in step 2]
- Predictive Analytics: Features like the 360° Risk Summary and proprietary algorithms assess a patient's risk of readmission and determine the most appropriate post-acute level of care (e.g., skilled nursing facility, home health). [cite: 8 in step 1, 10 in step 1]
- Care Coordination (Connect): Provides real-time Admission, Discharge, and Transfer (ADT) event notifications and contextual clinical updates to all connected providers and payers, ensuring closed-loop handoffs. [cite: 1, 10 in step 2]
- Utilization Management: Tools to facilitate payer-provider communication for smoother transitions, manage risk-based populations, and document/track denials for financial and operational efficiency. [cite: 6, 9 in step 1]
- EHR-Agnostic Platform: Integrates with major EHR systems (Epic, Cerner) to seamlessly incorporate clinical data into the referral packet. [cite: 7 in step 1, 12 in step 2]
Target Users and Use Cases
- Target Users: Hospitals and Health Systems (Acute Care), Post-Acute Care Providers (SNFs, Home Health, Hospice), Payers, and ACOs/Physician Groups. [cite: 6, 9 in step 1, 17 in step 2]
- Use Cases: Reducing hospital readmissions, optimizing emergency department (ED) utilization, managing transitional care, ensuring regulatory compliance, and improving clinical, operational, and financial outcomes under value-based care models. [cite: 6, 9 in step 1]