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Smartsheet

by Smartsheetsmartsheet.com
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OVERVIEW

A cloud-based platform for collaborative work management, project tracking, and workflow automation using a familiar spreadsheet-like interface.

Smartsheet is an Intelligent Work Management Platform that unites people, data, and AI to help organizations plan, manage, automate, and report on work at scale. It combines the familiar, flexible interface of a spreadsheet with robust features typically found in project management and database software, such as Gantt charts, Kanban boards, and calendar views.

Key Benefits and Capabilities:

  • Project & Portfolio Management: Users can manage projects with features like dependencies, baselines, Gantt charts, and resource management (in higher tiers). The platform enables a high-level view of multiple projects via dashboards and reports.
  • Workflow Automation: Built-in automation capabilities allow teams to standardize repetitive processes, set up alerts, and manage approvals, saving time and increasing consistency.
  • Enterprise-Grade Security & Compliance: Smartsheet is trusted by a large percentage of the Fortune 500, offering enterprise controls like Single Sign-On (SSO/SAML), advanced audit trails, and multiple compliance certifications including HIPAA, SOC 2, and ISO 27001.
  • Custom Solutions (WorkApps): The platform offers WorkApps, a no-code tool for building custom mobile and web applications to streamline business processes and share tailored solutions with specific stakeholder groups.
  • AI Integration: Enterprise plans include AI formulas, text generation, and charts to accelerate data analysis and decision-making.

Smartsheet is highly scalable, serving individual users, small teams, and large enterprises across various industries, including those in biotech and healthcare that require strict compliance standards.

RATING & STATS

User Rating
4.4/5.0
22861 reviews
Customers
100,000+
Founded
2005

SCREENSHOTS

Smartsheet screenshot 1Smartsheet screenshot 2Smartsheet screenshot 3

KEY FEATURES

  • Gantt, Grid, Card, Calendar, and Timeline Views
  • Workflow Automation
  • Custom Forms and Surveys
  • Dashboards and Real-time Reporting
  • Resource Management and Workload Tracking
  • No-code App Builder (WorkApps)
  • AI Formulas, Text, and Charts
  • Activity Log and Audit Trails

PRICING

Model: subscription
Starting at: USD 9.00
Tiered subscription model (Pro, Business, Enterprise). Pro starts at $9/user/month (billed annually) for up to 10 users. Business starts at $19/user/month (billed annually) with a 3-user minimum. Enterprise and Advanced Work Management plans are custom-priced. A limited Free plan and a 30-day free trial of the Business plan are available.
FREE TRIALFREE TIER

TECHNICAL DETAILS

Deployment: saas, cloud
Platforms: web, ios, android
📱 Mobile Apps🔌 API Available

USE CASES

Project and Program ManagementProcess Automation and StandardizationTeam Collaboration and Task TrackingResource Allocation and Capacity PlanningIT and Operations ManagementClinical Trial Management (via compliance features)

INTEGRATIONS

Microsoft 365Google WorkspaceSlackSalesforceTableauJiraBoxDropbox

COMPLIANCE & SECURITY

Compliance:
HIPAASOC 2 Type 2ISO 27001ISO 27017ISO 27018ISO 27701FedRAMP (moderate)SOX
Security Features:
  • 🔒Encryption (At Rest and In Transit)
  • 🔒Single Sign-On (SSO/SAML)
  • 🔒Comprehensive Audit Trails (Event Reporting)
  • 🔒Granular Access Controls
  • 🔒Third-party Penetration Testing

SUPPORT & IMPLEMENTATION

Support: email, community forum, self-service learning center
Target Company Size: startup, small, medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Highly flexible, combining spreadsheet familiarity with database power.
  • +Strong enterprise-grade security and compliance (HIPAA, SOC 2, ISO 27001).
  • +Extensive integration ecosystem with major business tools.
  • +Scalable with advanced features like WorkApps and AI (Enterprise tiers).
✗ Cons:
  • -Advanced features (e.g., Resource Management, SSO) are locked behind higher, custom-priced tiers.
  • -Can become expensive for smaller teams due to per-user pricing and minimum seat requirements on some plans.
  • -Some support and training options require additional fees.

ABOUT SMARTSHEET