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PioneerRx

by PioneerRxpioneerrx.com
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OVERVIEW

Comprehensive pharmacy management software for independent pharmacies, offering customizable workflow, integrated POS, and clinical services.

PioneerRx is a leading, award-winning pharmacy management system dedicated to the mission to "Save + Revitalize Independent Pharmacy." The software provides a complete, innovative platform with a highly customizable workflow that integrates all essential pharmacy operations, including prescription processing, patient information, inventory management, and an integrated Point-of-Sale (POS) system.

Key capabilities are designed to empower pharmacists to move beyond dispensing and focus on clinical care, featuring fully-integrated eCare Plans for Medication Therapy Management (MTM), compounding support, and advanced financial and customizable reporting. The platform also includes a suite of mobile applications (RxLocal for patients, Mobile Delivery, Mobile Inventory) to enhance patient engagement and operational efficiency.

Known for its world-class customer support, PioneerRx provides a dedicated support team (including software, hardware, and accounting specialists) and maintains a cutting-edge system through weekly, automatic software updates. The software is used by thousands of independent pharmacies across the United States to streamline operations, reduce errors, and maintain a competitive edge in a constantly evolving healthcare market.

RATING & STATS

User Rating
4.8/5.0
91 reviews
Customers
5,000+
Founded
2007

KEY FEATURES

  • Customizable Workflow Automation
  • Integrated Point-of-Sale (POS)
  • Medication Therapy Management (MTM) / eCare Plans
  • E-Prescribing and Prior Authorization (CoverMyMeds integration)
  • Integrated Compounding Support
  • Advanced Inventory Management and Ordering
  • Mobile Applications (Delivery, Inventory, Patient Portal)
  • Customizable Financial and Business Reporting

PRICING

Model: subscription
Subscription-based with custom pricing tailored to the pharmacy's specific requirements and size. Pricing bundles core software, integrated POS, mobile apps, and dedicated support. Reviewers note that onboarding and maintenance costs are generally high compared to competitors.

TECHNICAL DETAILS

Deployment: cloud, hybrid
Platforms: web, windows, ios, android
📱 Mobile Apps

USE CASES

Independent Retail Pharmacy ManagementClinical Services Documentation and BillingMedication Adherence and SynchronizationLong-Term Care (LTC) Pharmacy OperationsInventory Control and Wholesale Ordering

INTEGRATIONS

CoverMyMedsOutcomesMTMDatarithmECP (EHR/eMAR)Cardinal HealthAmerisourceBergenTrueCommerce (EDI)

COMPLIANCE & SECURITY

Compliance:
HIPAAHITRUSTDSCSA
Security Features:
  • 🔒Biometric Security (Fingerprint Readers)
  • 🔒HIPAA-Secure 2-Way Messaging
  • 🔒Data Backup (Onsite & Cloud)
  • 🔒Encryption
  • 🔒User Access Controls

SUPPORT & IMPLEMENTATION

Support: email, phone, live chat, ticket, dedicated support team
Implementation Time: 1-3 months
Target Company Size: startup, small, medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Highly customizable and robust workflow system
  • +Excellent, responsive customer support with dedicated specialists
  • +Frequent, automatic, and cutting-edge feature updates
  • +Strong focus on clinical services (eCare Plans, MTM)
  • +Seamless integration of POS and mobile apps
✗ Cons:
  • -High initial onboarding and maintenance costs
  • -Occasional software glitches or freezing reported by some users
  • -User interface can feel outdated or overwhelming to new users
  • -Limited after-hours support for non-critical issues
  • -No public API available (integrations are managed through partners)

ABOUT PIONEERRX