PrimeRx Mail Order is a specialized solution within the PrimeRx Pharmacy Management System by Micro Merchant Systems, designed to meet the unique and complex needs of mail-order pharmacies. It provides a single, integrated platform to manage the entire mail-order workflow, from prescription intake to secure patient delivery.
Key Features and Capabilities
The system focuses on automation and efficiency to handle high-volume mail-order operations. Core features include:
- Automated Mail Order Workflow: Streamlines core dispensing, cycle filling, and batch filling processes to reduce manual effort and errors.
- Delivery Management: Integrates with third-party shipping providers and courier services for seamless logistics, label generation, and tracking capabilities.
- Patient Engagement & Access: Offers online/mobile/app access for 24/7 refill orders (via FillMyRefills app), automated refill reminders, secure copay collection (PrimeRxPAY™), and two-way SMS/Text/Email communication.
- Compliance & Security: Built-in features ensure adherence to regulations like HIPAA and DSCSA (Drug Supply Chain Security Act), including real-time verification and secure, encrypted patient record storage with biometric security and disaster recovery protocols.
- Financial & Inventory Management: Includes automatic claims filing, insurance verification, batch billing, real-time inventory management, and customizable reporting and analytics.
Target Users and Use Cases
PrimeRx Mail Order is ideal for independent pharmacies, small chains, and large enterprise health systems that operate a mail-order service or are looking to expand into one. It is scalable for businesses of all sizes and is used by pharmacy owners, pharmacists, and technicians to manage high-volume prescription processing, optimize inventory, and ensure regulatory compliance while enhancing patient adherence and satisfaction through convenient delivery and communication tools.