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Netsmart

by Netsmartntst.com
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OVERVIEW

Leading provider of software and technology solutions, including comprehensive Electronic Health Records (EHRs), for community-based healthcare.

Netsmart is a healthcare software company that provides a comprehensive suite of solutions and technology services, primarily catering to the human services, behavioral health, and post-acute care markets (including home health, hospice, and senior living). The company's core offering is the CareFabric® platform, an integrated framework of solutions designed to empower organizations to optimize clinical, operational, administrative, and financial workflows to deliver whole-person, value-based care.

Key Products and Capabilities

  • EHR Solutions (myEvolv®, myAvatar™, myUnity®): Netsmart offers specialized EHRs tailored for specific markets, such as myAvatar™ for behavioral health and addictions treatment, and myUnity® for the full continuum of post-acute care settings. These systems streamline documentation, medication management, and clinical decision support.
  • Interoperability (CareConnect™): The CareConnect integration engine facilitates seamless data exchange across various healthcare systems, including acute and primary care providers, labs, and health information exchanges (HIEs), which is crucial for coordinated care.
  • Revenue Cycle Management (RCM): Solutions like RevConnect™ and AlphaCollector™ automate billing, claims processing (including Medicare and Medicaid), and denial management to optimize financial operations.
  • Population Health Management (CareManager™): This platform supports care coordination, analytics, and risk stratification by aggregating data to present health and treatment outcomes at the population level.
  • Mobile and Telehealth: Netsmart supports mobile apps (e.g., Mobile Caregiver+™ for Electronic Visit Verification) and integrated virtual care solutions for direct healthcare delivery to consumers.

Netsmart is committed to advancing interoperability standards, holding ONC Health IT Certification for its core EHR solutions, and serving over 25,000 organizations.

RATING & STATS

User Rating
3.6/5.0
75 reviews
Customers
25,000+
Founded
1968

KEY FEATURES

  • Electronic Health Records (EHR/EMR)
  • Interoperability (CareConnect™)
  • Revenue Cycle Management (RCM) & Billing
  • Population Health Management
  • Telehealth & Virtual Care
  • Data Analytics & Reporting
  • Patient/Client Portal & Engagement
  • Electronic Visit Verification (EVV)

PRICING

Model: enterprise
Pricing is not publicly disclosed and is provided via custom quote upon requesting a demo. It is structured for enterprise and mid-market healthcare organizations.

TECHNICAL DETAILS

Deployment: cloud, saas
Platforms: web, windows, android
📱 Mobile Apps🔌 API Available

USE CASES

Behavioral Health & Addiction TreatmentHome Health & Hospice CareSenior Living & Skilled NursingHuman Services & IDD (Intellectual and Developmental Disabilities)Physical Therapy & Rehabilitation

INTEGRATIONS

Health Information Exchanges (HIEs)CarequalityPharmacies/e-PrescribingPublic Health AgenciesThird-party solutions via Netsmart Marketplace

COMPLIANCE & SECURITY

Compliance:
HIPAAONC Health IT CertifiedTX-RAMP Level 2
Security Features:
  • 🔒Role-based Access Control
  • 🔒Secure Messaging
  • 🔒Data Confidentiality/Privacy
  • 🔒Cloud Security Standards (TX-RAMP Level 2)

SUPPORT & IMPLEMENTATION

Support: email, phone, 24/7 support, online community
Target Company Size: small, medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Comprehensive suite of specialized solutions for niche healthcare markets (Behavioral Health, Post-Acute).
  • +Strong focus on interoperability and data exchange (CareConnect).
  • +Dedicated 24/7/365 support via online community and phone support for various products.
  • +Cloud-based platform offers real-time access and streamlined workflows.
  • +Certified EHRs meet modern regulatory and interoperability standards (ONC, TX-RAMP).
✗ Cons:
  • -Some users report occasional network slowness, glitches, and downtime.
  • -Steep learning curve for some users transitioning from other EHR systems.
  • -Mobile app experience is sometimes rated as less robust compared to competitors.

TRY IT OUT

ABOUT NETSMART

Other software by Netsmart:
GEHRIMED (Emerging, Specialized & Niche CategoriesGeriatric and long-term care focused systems)
Netsmart AlphaCollector (Accounts Receivable & CollectionsCollections workflow automation)
Netsmart Behavioral Health (Behavioral Health EHR & Practice ManagementBehavioral health-specific EHR)
Netsmart Care Coordination (Skilled Nursing Facilities (SNF)Care planning and care coordination)
Netsmart CareManager (Behavioral Health EHR & Practice ManagementCare coordination and case management)