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MatrixCare

by MatrixCarematrixcare.com
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OVERVIEW

Comprehensive cloud-based Electronic Health Record (EHR) and RCM solution for long-term post-acute care and senior living providers.

MatrixCare is a leading, cloud-based Electronic Health Record (EHR) and Revenue Cycle Management (RCM) platform specifically designed for the long-term post-acute care (LTPAC) and senior living industries. The software provides a complete, integrated suite of solutions for various care settings, including Home Health, Hospice, Skilled Nursing, Life Plan Communities, Palliative Care, and Senior Living.

Key Capabilities:

  • Clinical Management: Features include point-of-care documentation via a mobile app (iOS/Android) that works both online and offline, resident/patient management, care plans, medication management (eMAR), and compliance tracking (e.g., PDPM, MDS 3.0).
  • Financial & Operational: The robust RCM solutions streamline the entire billing process, from patient intake to final payment, with tools for automated billing, claims management, and expense tracking.
  • Interoperability: The platform is a leader in interoperability, utilizing FHIR-enabled integration to connect and exchange data seamlessly with external systems like hospitals, HIEs, and third-party vendors (e.g., SureScripts, CommonWell).
  • Data & Analytics: Embedded analytics and customizable reporting tools provide actionable insights into key metrics such as patient outcomes, staff workload, and financial performance.
  • Engagement: The system includes a patient/family portal for secure direct messaging, document sharing, and integrated video chat to enhance communication and care coordination.

MatrixCare is trusted by thousands of organizations to improve provider efficiencies, ensure regulatory compliance, and promote a better quality of life for the people they serve. It is a wholly owned subsidiary of ResMed.

RATING & STATS

User Rating
4.2/5.0
250 reviews
Customers
10,000+
Founded
1982

KEY FEATURES

  • Electronic Health Records (EHR)
  • Revenue Cycle Management (RCM)
  • Mobile Point-of-Care Documentation
  • FHIR Interoperability
  • Medication Management (eMAR)
  • Analytics and Reporting
  • Patient/Family Portal
  • Compliance Tracking (PDPM/MDS)

PRICING

Model: enterprise
Starting at: USD 35.00
Customized pricing based on agency size, number of users, and modules. Estimates suggest a starting price of $35/user/month or $300/facility/month, plus a one-time implementation fee.

TECHNICAL DETAILS

Deployment: cloud, saas
Platforms: web, ios, android
📱 Mobile Apps🔌 API Available

USE CASES

Home HealthHospiceSkilled NursingSenior LivingLife Plan CommunitiesPalliative CarePrivate Duty

INTEGRATIONS

SureScriptsCommonWellHealth Recovery Solutions (HRS)Total Triage/CareXM

COMPLIANCE & SECURITY

Compliance:
HIPAASOC2
Security Features:
  • 🔒Access controls
  • 🔒Encryption
  • 🔒User authentication
  • 🔒Vulnerability management
  • 🔒Incident response

SUPPORT & IMPLEMENTATION

Support: phone, email, live chat
Implementation Time: 1-3 months
Target Company Size: small, medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Comprehensive, integrated solution for the LTPAC continuum
  • +Excellent mobile app for point-of-care documentation
  • +Strong interoperability (FHIR-enabled) and clinical data exchange
  • +Robust compliance and regulatory support
  • +Good customer support and product direction
✗ Cons:
  • -Can be clunky, not well organized, or require extra clicks
  • -High cost with significant implementation and upgrade fees
  • -Custom reporting tool can be difficult for non-data users
  • -Occasional glitches and changes can impact clinician workflow

TRY IT OUT

ABOUT MATRIXCARE

Other software by MatrixCare:
MatrixCare Hospice (Hospice & Palliative CareHospice EHR and charting)
MatrixCare Mobile (Skilled Nursing Facilities (SNF)Point-of-care documentation (mobile/tablet))
MatrixCare Rehab (Skilled Nursing Facilities (SNF)Rehabilitation therapy integration)