Axxess CAHPS Hospice is a CMS-approved survey vendor solution designed to help Medicare-certified hospice agencies meet the mandatory "pay-for-reporting" requirements of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey. This is critical for hospices serving 50 or more patients to receive their full Annual Payment Update (APU) from the Centers for Medicare & Medicaid Services (CMS).
The solution provides end-to-end survey administration, performing all operations in-house for complete quality control. It supports all CMS-approved methodologies, including mail, telephone, and mixed mode, and administers surveys in the caregiver’s preferred language to optimize response rates.
Key Features and Benefits:
The core of the offering is a user-friendly online portal that delivers real-time survey results and actionable insights.
- CMS Compliance: Axxess manages the entire data collection and submission process to CMS, ensuring compliance with the Hospice Quality Reporting Program.
- Real-Time Data & Analytics: Provides instant access to survey responses as they are completed, allowing for immediate quality improvement actions.
- Hospice Compare & Star Rating Tracking: Features a dashboard to track the organization's performance on quality measures and patient surveys, including Star Ratings and trending data.
- Competitor Benchmarking: Offers market insights and competitor performance reporting to benchmark the agency's results against peers in the area.
- Seamless Integration: Integrates automatically with Axxess's EHR platform (like Axxess Hospice) for automatic monthly patient file downloads, eliminating manual data uploads.
- Marketing Opportunities: Provides reports, such as a list of hospitals based on their 30-Day Readmission Rate, to identify potential referral sources and drive business growth.
By providing standardized, comparable data on caregiver experiences, Axxess CAHPS Hospice empowers organizations to identify areas for improvement in communication, pain management, and emotional/spiritual support, ultimately helping to improve patient outcomes and sustain business growth.