Switchboard Health is a modern platform and clinically integrated network designed to transform specialty care access and delivery. The software helps providers, health plans, and employers identify and coordinate high-value specialty care services, aiming to make them more affordable and accessible.
Key Capabilities
The core of the platform is an AI-powered provider matching engine that utilizes hundreds of millions of data points to identify specialty care options that are affordable, in-network, high-quality, and accessible. The software is EMR-integrated, fitting directly into existing provider workflows to turbocharge referral management and care navigation, removing slow, laborious processes.
Key features include:
- Referral Workflow Automation: Streamlines the entire referral process, including AI-powered processes for authorizations and appointment slot gathering.
- Data Integration & Closed-Loop Reporting: Captures patient clinical records to ensure care continuity and collects key metrics on engagement and outcomes to measure the speed and quality of specialty care.
- National Multispecialty Network: Provides convenient access to a curated network of virtual and in-person specialty care partners across 20+ areas (e.g., MSK, GI, behavioral health, cardiology).
- Predictive AI: Capabilities acquired through Conduce Health, including predictive models for disease progression and precision patient-specialist matching.
Target Users and Use Cases
Switchboard Health is primarily designed for enterprise healthcare organizations, including Health Plans, Health Systems, At-Risk Primary Care groups, and Employers. Primary use cases include modernizing the referral process, reducing unnecessary specialty care expenses, increasing patient access to specialists, and streamlining care navigation to improve member satisfaction and outcomes.