Covetrus Pulse is a cloud-based Veterinary Operating System (vOS) designed to unify a veterinary practice's entire workflow, enhancing productivity and allowing staff to dedicate more time to patient care rather than administrative tasks. The platform brings together essential functions such as scheduling, electronic medical records (EMR), inventory tracking, client communication, and integrated payment processing into a single, flexible, and connected care environment.
A key differentiator is its advanced automation powered by Covetrus AI, which is embedded throughout the platform at no extra cost. This AI automates workflows like appointment and service reminders and uses ambient listening technology to auto-generate high-quality SOAP notes and treatment summaries, helping veterinarians reclaim an average of 6 hours per week.
Key Features & Capabilities:
- AI-Powered Automation: Auto-generation of SOAP notes, pre-appointment patient summaries, and automated reminders.
- Electronic Medical Records (EMR): Comprehensive patient records, including full communication histories, prescriptions, diagnostic results, and purchases.
- Practice Management Core: Robust tools for appointment scheduling, billing & invoicing, and reporting & analytics.
- Integrated Payments: Built-in processing (Covetrus Payments) to eliminate manual data entry, reduce reconciliation time, and offer secure card-on-file tokenization.
- Inventory Management: Tracking, reordering automation (via Covetrus Supply and CUBEX integration), and prescription management.
- Client Engagement: Online scheduling, automated reminders, unlimited two-way texting, and a pet owner portal (via integrations like VitusVet and PetDesk).
- Visual Workflow: A Treatment Board for real-time patient status tracking, treatment planning, and resource scheduling.
Covetrus Pulse, which was formerly known as eVetPractice, is a proprietary solution that is highly customizable and supports over 250 third-party integrations, making it suitable for veterinary clinics and hospitals of all sizes, from startups to large enterprises.