iCarol 988

iCarol 988 is a comprehensive, cloud-based software solution specifically designed for 988 crisis centers, helplines, and other social service organizations across the United States and Canada. Built by former crisis hotline volunteers, the platform is tailored to the unique workflows of non-profit contact centers, aiming to reduce administrative burden and streamline critical services. The software provides a unified platform for multi-channel contact management, allowing staff and volunteers to engage with help-seekers via calls, live chat, and SMS/Text. Key capabilities include real-time, customizable call documentation and data collection, built-in risk assessment tools, and automated follow-up management to ensure continuity of care. Beyond client-facing services, iCarol 988 offers robust back-office features such as volunteer and staff scheduling, shift tracking, training/credential management, and powerful reporting tools essential for meeting funding requirements and demonstrating program value. The system is highly customizable, allowing organizations to create their own forms, and is designed to support organizations of all sizes, from small local centers to large networks, offering unlimited user access without impacting subscription costs. The platform is committed to data security, offering HIPAA and GDPR compliance support, BAA agreements, and features like Single Sign-On (SSO) and 256-bit AES encryption.