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OVERVIEW

Intelligent, cloud-based and on-premise IT solutions for clinical laboratories, providing workflow automation, auto-validation, and data management for diagnostics (hematology, urinalysis, hemostasis).

Sysmex IT Solutions represent a comprehensive suite of software products, including the cloud-based Caresphere™ Workflow Solution (WS) and the established middleware, Sysmex WAM™ (Workflow Automation Manager), designed to optimize clinical laboratory operations. The solutions are primarily focused on diagnostics in hematology, urinalysis, and hemostasis.

Key Features and Capabilities

  • Workflow Automation & Auto-Validation: Core to the offering, products like Caresphere WS and WAM utilize rules-driven decision support technology to enable high-volume auto-validation of test results, significantly reducing the need for manual review and improving Turnaround Time (TAT).
  • Multi-Site/Enterprise Management: The software supports multi-site and multi-LIS environments, allowing for the standardization of rules, protocols, and result handling across an entire network of laboratories.
  • Quality Control (QC) & Data Management: Sysmex integrates solutions like Unity Next Peer QC for hemostasis systems, providing peer comparison, comprehensive QC data, and digital sign-off to optimize quality control processes.
  • Digital Cell Morphology: The Sysmex DI-60™ Automated Digital Cell Morphology System integrates with the software suite to provide automated digital imaging, cell pre-classification, and remote review capabilities, allowing for real-time collaboration between laboratorians and clinicians.
  • Regulatory Compliance Support: The Sysmex Validation Solution (VS), included with Caresphere WS, automates the creation and running of test scripts for autoverification rule validation, capturing evidence for comprehensive regulatory reporting.
  • Proactive System Monitoring: The Sysmex Network Communications System™ (SNCS) provides continuous remote service and monitoring to ensure high analytical performance and system uptime.

Target Users and Use Cases

Sysmex IT solutions are utilized by a wide range of healthcare organizations, including national and public hospitals, general hospitals, university medical centers, and commercial clinical laboratories of all sizes—from small to large enterprise-level networks. The primary use cases are:

  1. Clinical Workflow Optimization: Streamlining sample processing, reducing manual intervention, and improving efficiency for routine and STAT samples.
  2. Standardization and Quality Assurance: Enforcing consistent sample handling and quality control across multiple instruments and laboratory sites.
  3. Regulatory Compliance: Simplifying the validation and documentation required for autoverification rules (e.g., CLSI recommendations) and meeting compliance standards like HIPAA and HITRUST CSF®.

RATING & STATS

User Rating
4.5/5.0
50 reviews
Customers
1,000+
Founded
1968

KEY FEATURES

  • Rules-Driven Auto-Validation
  • Multi-Site/Multi-LIS Management
  • Clinical Workflow Automation (WAM/Caresphere WS)
  • Regulatory Compliance Validation (Sysmex VS)
  • Inter-Laboratory Quality Control (Unity Next Peer QC)
  • Automated Digital Cell Morphology (DI-60)
  • Real-Time System Monitoring (SNCS)
  • Customizable Rules and SOPs

PRICING

Model: subscription
Enterprise subscription model, including SaaS options like Caresphere WS. Pricing is typically based on the scope of the laboratory network (number of sites, analyzers, and modules). Contact Sysmex for a custom quote.

TECHNICAL DETAILS

Deployment: cloud, on_premise, hybrid, saas
Platforms: web, windows
📱 Mobile Apps🔌 API Available

USE CASES

Clinical Laboratory Workflow OptimizationMulti-Site Laboratory StandardizationHematology and Urinalysis Diagnostics ManagementRegulatory Compliance and Audit ReportingRemote Review and Consultation for Digital Morphology

INTEGRATIONS

Laboratory Information Systems (LIS)Hospital Information Systems (HIS)Sysmex Hematology Analyzers (XN-Series)Sysmex Hemostasis Analyzers (CS-Series)Bio-Rad (Unity Next Peer QC)FHIR-based Open APIs

COMPLIANCE & SECURITY

Compliance:
HIPAAHITRUST CSFFDA 21 CFR Part 820ISO 13485ISO 14971CAP AccreditationISO 15189
Security Features:
  • 🔒Role-Specific Access Control
  • 🔒Real-Time Software Monitoring
  • 🔒Automatic Security Updates
  • 🔒Disaster Recovery
  • 🔒TLS-Encrypted Connections (SNCS)
  • 🔒Password Management

SUPPORT & IMPLEMENTATION

Support: email, phone, live chat, 24/7 support, on-site support
Implementation Time: 1-3 months
Target Company Size: small, medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Deep specialization in hematology, urinalysis, and hemostasis diagnostics.
  • +Comprehensive compliance portfolio (HIPAA, HITRUST, FDA, ISO).
  • +High degree of workflow automation and auto-validation for efficiency.
  • +Robust 24/7 technical support and unlimited training for core products.
  • +Supports multi-site standardization and centralized management.
✗ Cons:
  • -Pricing is not publicly disclosed (enterprise-only model).
  • -Primarily focused on Sysmex instrument integration, limiting use with other vendors.
  • -Implementation can be a multi-month project for large networks.
  • -Limited public reviews/ratings for specific software products (WAM/Caresphere).

ABOUT SYSMEX

BROWSE SOFTWARE IN HEMATOLOGY ANALYZERS