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Oracle Siebel CTMS

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OVERVIEW

A comprehensive, enterprise-grade Clinical Trial Management System (CTMS) for pharmaceutical, biotech, and CRO organizations.

Oracle Siebel Clinical Trial Management System (CTMS) is a robust, scalable, and integrated trial management suite designed for large-scale operations in pharmaceutical companies, biotechnology firms, and Contract Research Organizations (CROs). Built on the foundational Siebel CRM platform, it offers end-to-end capabilities to streamline, automate, and report on clinical trial operations, enhancing operational efficiency and ensuring regulatory compliance.

Key Capabilities The system provides a comprehensive set of tools for Clinical Research Associates (CRAs), clinical investigators, and site coordinators. Key functionalities include support for full clinical trial hierarchies (Subject-Site-Region-Protocol-Program), management of global trials across multiple countries, languages, and currencies, and support for complex trial designs (randomized, multi-arm, epoch, and adaptive trials).

It centralizes critical trial data, offering features such as investigator and site profiling, document tracking, and integrated payment tracking for sites and investigators. CRAs benefit from site management tools like a site calendar, clinical trip report templates, and mobile disconnected capabilities for offline work during site visits.

Target Users & Benefits Siebel CTMS is primarily targeted at medium to large-scale enterprises with complex clinical trial needs. It is used by trial sponsors (pharma/biotech) and CROs to increase productivity, make better decisions with real-time data visibility, and accelerate time to market by automating repetitive tasks and enforcing organizational processes.

RATING & STATS

Customers
1,000+

KEY FEATURES

  • End-to-End Clinical Trial Management
  • Global Trial Support (multi-language, multi-currency)
  • Investigator and Site Management Portal
  • Integrated Payment Tracking and Budget Control
  • Clinical Trip Report Management with Audit Trail
  • Source Data Verification (SDV)
  • Project and Resource Management
  • Mobile Offline Capabilities for CRAs
  • Flexible Audit Trail Engine

PRICING

Model: enterprise
Enterprise-level licensing model. Pricing is not publicly disclosed and requires licensing a Siebel CRM Base Application and the Siebel Life Sciences CRM Base Option per user, available upon contact with Oracle Sales.

TECHNICAL DETAILS

Deployment: cloud, on_premise, saas
Platforms: web
📱 Mobile Apps🔌 API Available

USE CASES

Managing global, multi-arm, epoch, and adaptive clinical trialsStreamlining site monitoring and trip report processesEnsuring regulatory compliance (21 CFR Part 11)Tracking investigator and site paymentsCentralizing clinical trial data and documentation

INTEGRATIONS

Oracle Clinical One PlatformOracle ClinicalOracle Remote Data Capture (RDC)Oracle Argus Safety (AERS)eTMF Systems (via web service)Microsoft ProjectSiebel Pharma Sales & ServiceOracle Health PowerTrials

COMPLIANCE & SECURITY

Compliance:
FDA 21 CFR Part 11GCP
Security Features:
  • 🔒SSO
  • 🔒Audit Trail
  • 🔒Secure Sockets Layer (SSL)

SUPPORT & IMPLEMENTATION

Support: phone, online support, 24/7 support
Implementation Time: > 3 months
Target Company Size: medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Comprehensive and highly customizable feature set
  • +Scalability for large, global enterprise trials
  • +Strong integration with the Oracle Life Sciences ecosystem
  • +Enterprise-level architecture with high availability
  • +Mobile offline capabilities for CRAs
✗ Cons:
  • -Steep learning curve and complexity of configuration
  • -High cost, particularly for smaller organizations
  • -Implementation can be lengthy (estimated ~6 months for the platform)
  • -User interface can feel outdated (as reported in older Siebel CRM reviews)

ABOUT ORACLE

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