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Eldermark

by Eldermarkeldermark.com
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OVERVIEW

Centralized, cloud-native software suite for senior living, integrating EHR, eMAR, billing, and predictive analytics.

Eldermark is a comprehensive, cloud-native software platform designed specifically for the senior living industry, with over 30 years of experience . The platform, including the latest version Eldermark NEXT, centralizes all technology needs—such as Electronic Health Records (EHR), Electronic Medication Administration Records (eMAR), billing, financial management, resident engagement, and Customer Relationship Management (CRM)—into one cohesive system . This eliminates data silos and communication gaps, providing senior living teams with actionable, data-driven insights (ElderSmarts Analytics) to improve care, optimize financial results, and streamline operations .

Eldermark NEXT leverages AI and analytics to provide predictive and prescriptive insights, helping to identify potential business and care risks and automatically recommend corrective actions . Key benefits include generating an additional $1,263 in revenue per resident each month and saving 56 hours in admin work . The software is mobile-responsive, allowing staff to manage operations from a laptop, tablet, or mobile device, and it is built with greater security, reliability, and scalability . It is a HIPAA-compliant solution that supports regulatory compliance and is suitable for all senior living operators, from a single location to hundreds of communities .

RATING & STATS

User Rating
4.4/5.0
50 reviews
Founded
1991

SCREENSHOTS

Eldermark screenshot 1Eldermark screenshot 2

KEY FEATURES

  • EHR/EMR Management
  • eMAR (Electronic Medication Administration Records)
  • Billing & Financial Management
  • CRM & Marketing Automation
  • Resident Engagement Tools
  • Predictive & Prescriptive Analytics (ElderSmarts)
  • Mobile Point of Care (POC)
  • Risk Management

PRICING

Model: enterprise
Custom pricing plans are available upon request based on facility needs and size, targeting all sizes of senior living communities.

TECHNICAL DETAILS

Deployment: cloud, saas
Platforms: web, ios, android
📱 Mobile Apps

USE CASES

Streamlining clinical and business operations in senior livingEnhancing resident safety and care outcomesAutomating billing and revenue cycle managementEnsuring HIPAA and state regulatory complianceIncreasing occupancy through integrated CRM and marketing

INTEGRATIONS

SurescriptsPaysafeMicrosoft (for BI)Simply ConnectEasyShiftsNotifyeMenuCHOICEOnShiftActiveDEMANDCaretimeServiceTracGroveMenusEspresso

COMPLIANCE & SECURITY

Compliance:
HIPAA
Security Features:
  • 🔒Secure Data Storage
  • 🔒User Authentication
  • 🔒Audit Trails

SUPPORT & IMPLEMENTATION

Support: email, phone, live chat, 24/7 support
Target Company Size: small, medium, enterprise
TRAINING AVAILABLE

PROS & CONS

✓ Pros:
  • +Comprehensive, centralized platform (EHR, eMAR, Billing, CRM)
  • +Predictive/Prescriptive Analytics (AI-driven insights)
  • +Strong focus on regulatory compliance (HIPAA)
  • +Highly-rated 24/7 customer support model
  • +Mobile-responsive platform for point-of-care
✗ Cons:
  • -Interface can be complex/cumbersome for some users
  • -System instability (can sometimes kick users out)
  • -Significant updates can take longer than expected
  • -No public API available

ABOUT ELDERMARK

Other software by Eldermark:
ECP Billing (Assisted Living & Senior LivingResident billing and accounting)
ECP Move-Ins (Assisted Living & Senior LivingMove-in/move-out coordination)

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