Netsmart AlphaCollector is a comprehensive, cloud-based collections management automation solution designed to accelerate cash flow and optimize the revenue cycle for healthcare providers. The software, which joined the Netsmart portfolio via the acquisition of Gaffey Healthcare in 2022, leverages Robotic Process Automation (RPA) and Augmented Intelligence (AI) to streamline follow-up activities and ensure the right collector engages with the right claim at the optimal time.
A key component of AlphaCollector is Benny, a digital collections sidekick. Benny provides denial processing guidance through a step-by-step process for common CARC code groupings, simplifying the billing and collection process and targeting a faster, more accurate, and less labor-intensive experience.
AlphaCollector is built to support organizations across the human services, behavioral health, and post-acute care markets, including home health, hospice, and senior living. A major strength is its ability to provide transparency for one-to-many Accounts Receivable (AR) streams from diverse Electronic Health Records (EHRs) and clearinghouses, centralizing AR data for enterprise analysis and oversight.
Key Benefits:
- Accelerates cash collections and reduces denial write-off rates.
- Improves the overall efficiency of the revenue cycle team, with some organizations achieving a 46% reduction in collector actions to payment.
- Highly scalable and flexible interface for maximum configuration to fit specific business environments.
Target Users: Revenue Cycle Management (RCM) staff, collections teams, billing administrators, and executive management in healthcare provider organizations.
